Select your language


General sales and delivery of Akiko Audio. 


1. Applicability 

1.1 These General Conditions apply to all offers of Akiko Audio and all Akiko Audio agreements. 

1.2 In addition to these Terms and Conditions may, where expressly indicated Additional Conditions applicable to certain services and / or products. 

1.3 Of the these Terms and Conditions may only be waived if expressly agreed in writing and in which case the other provisions of these Terms remain in full force. 

1.4 If the buyer to its general terms refers are not applicable unless expressly written by 

Akiko Audio agreed to. 

1.5 The "buyer" means any visitor to the website or any natural or legal person with Akiko Audio in a contractual relationship of any kind or heated. 

1.6 Akiko Audio reserves the right to change these conditions to adjust to legal standards according the Dutch law. 

1.7 The use of the Internet website of Akiko Audio and / or placing an order the buyer accepts these Terms and Conditions and all other rights and obligations as listed on the website.

2. Offers and development agreements. 

2.1 Offers are valid while stocks last. Offers true the Internet site will be notified by telephone or by E-mail.

2.2 A personalized quote is valid for a period of two (2) weeks, unless a different period is stated in the tender. 

2.3 A contract is established at the time an order is given to the buyer by e-mail or mail is sent to the buyer.

2.6 Buyer and Akiko Audio expressly agree that use of electronic communication constitute a valid contract is established once the conditions in Article 2.1 and 2.3 are satisfied. Especially the absence of an ordinary signature does not affect the binding force of the offer and acceptance. The electronic files of Akiko Audio will extent the law allows, apply it as a presumption of evidence. 

2.7 Information, images, communications, by telephone or via e-mail and statements of applicability with respect to all items and the main characteristics of the products as accurately as possible (again) or done. Akiko Audio does not guarantee that all products and deals fully with the information or application into conformity. Exceptions cannot, in principle, give rise to damages and / or dissolution.

3. Prices. 

3.1 All prices are expressed in Euros, in accordance with the laws on this subject, and include VAT. 

3.2 Special offers are only valid for the duration as indicated in the tender. This statement is printed or displayed on the website relating to this special offer. These periods are always similar. 

3.3 The buyer is the price that Akiko Audio in its confirmation pursuant to Article 2 of these conditions has communicated. Manifest (manipulation) mistakes in the quote, such as obvious errors, may also after the agreement by Akiko Audio corrected. 

3.4 Freight is not included in the price. 

4. Payment

4.1 When ordering via the web site may, be paid through an advance rembours, or Ideal. Akiko Audio the payment options in the future to expand. Other payment options will be made known through the website or through a written notice of Akiko Audio.

4.2 In the case by Akiko Audio payment is agreed is that by the end of this period only the buyer is in default. 

Payment can only be agreed in writing by then and to agreed conditions. 

4.3 Failure or non-payment the additional costs are always borne by buyer. 

4.4 Charge to the Buyer will provide all the (extra-) legal fees of any kind, which Akiko Audio as a result of breach by Buyer of its (payment) obligations to make. 

4.5 In case of late payment Akiko Audio authorized agreement with immediate effect to terminate or (further) supply to be suspended until the buyer has fulfilled the commitments fully, the payment of interest and costs. 

5. Supply and delivery time. 

5.1 Orders are delivered as quickly as possible. In principle aims Akiko Audio forward orders within 5 working days to send. Delivery is valid only as an indication and is never a deadline. Akiko Audio may be further information on delivery times indicated on the website or otherwise in writing. Such information is only an indicative character. The maximum delivery time will be 30 days unless otherwise agreed. If the delivery is not feasible, we tell you. You have the right to terminate the agreement. Sums paid as soon as possible but within 30 days credited. 

5.2 If a product is temporarily out of stock, the product will be ordered, will be indicated when the product is available. Delays will be sent to the buyer by email or telephone reported. 

5.3 Deliveries will take place at the Buyer at the completion of the specified address. 

5.4 The risk of loss or damage to the product being the subject of the agreement, goes to the customer at the time it to the customer legally and / or actually delivered and the power of the customer or by the customer to third parties is. 

5.5 For deliveries abroad may apply.

6. Barter and right 

6.1 The buyer is required to provide the products immediately after receipt carefully (do) inspect. Agreements with consumers where only buyers using electronic communications, the consumer purchaser the right, without penalty and without giving any reason for a right to exercise within fourteen (14) business days after delivery of the product in question. This right only applies to Akiko Audio products. 

"Established in accordance with specifications of the buyer.

6.2 If the consumer purchaser of the right mentioned in the preceding paragraph is exercised, it is Akiko Audio care for repayment within 30 days. 

6.3 If the buyer is a consumer item has ordered a refund, if it is refused and refund the shipping and handling fee will be charged separately. 

7. Retention of 

7.1 After full payment is the product property of the customer. 

8. Warranty and liability 

8.1 Akiko Audio ensures that the supplies meet the usual requirements and standards, which can be made and are free of any defects, too. 

8.2 The purchase receipt as proof regarding the warranty. 

8.3 Akiko Audio is never obliged to pay any compensation to the buyer or others, unless there is intent or gross negligence on the part of Akiko Audio. Akiko Audio is never liable for consequential or consequential loss, indirect damage and loss of business. 

8.5 If, for whatever reason, is bound to compensate any damage or damages will not exceed an amount equal to the invoice value to the product or service, which the damage was caused. 

8.6 Subject to the provisions of this Article, cannot be guaranteed if wear can be regarded as normal and in the following cases: 

- Any changes in or on the product are made, including repairs not authorized by Akiko Audio or manufacturer are carried out - if the original invoice can not be ruled out, is modified or made illegible; 

- If defects caused not by the corresponding destination or improper use; 

- Where damage is caused by intent, gross negligence or negligence. 

8.8 The buyer is held Akiko Audio to indemnify for any claim by third parties in relation to the contract at Akiko Audio should be stated, where the law does not preclude that the damage and cost to the buyer should come. 

The buyer obliged to product Akiko Audio to return so a proper assessment and handling of warranty claims to deliver. If a complaint is upheld Akiko Audio are required to provide an equivalent product unless otherwise agreed. 

8.9 In addition to this warranty provisions, statutory warranty provisions in force. 

Any by the company as a guarantee scheme offered does not affect the rights of the consumer against the company may make under the law and the contract. 

Any by the manufacturer or importer warranty does not affect the rights of the consumer against the company may make under the law, the contract and the company's warranty. 

9. Force Majeure 

9.1 In case of force majeure, Akiko Audio not taken its obligations to the buyer to meet and the obligation shall be suspended for the duration of the force majeure. 

9.2 Force majeure shall mean any circumstance independent of its will, thus fulfilling its obligations to the buyer is fully or partially prevented. Those circumstances include strikes, fires, business disturbances, power failures, no or non-timely delivery by suppliers or other third parties enabled. Also, the mean interference in a force majeure (telecommunications) or network connection or communication systems used and / or at any time not available from the website. 

10. Intellectual property. 

10.1 The Buyer acknowledges that all intellectual property rights of displayed information, communications or other expressions concerning the products and / or on the Internet site based in Akiko Audio, its suppliers or other copyright holders. 

11. Personal data. 

11.1 Akiko Audio, the data from the buyer only process in accordance with its privacy policy. Akiko Audio respects the applicable privacy regulations and legislation. 

12. Applicable law and competent court. 

12.1 All offers and agreements is in Dutch law. 

13. Left 

13.1 The website of Akiko Audio can ads to third parties or links to other sites. The privacy policies of these third party sites or their Akiko Audio no influence and is not responsible. 

14. Your rights 

14.1 You can always Akiko Audio ask what information about you are processed. To do this please e-mail. You can also e-mail to Akiko Audio questions improvements, additions or corrections, which Akiko Audio as soon as possible to process. If you no longer want to receive information on your e-mail inform Akiko Audio about this. Transmission of information occurs only if you entered your email address.


Privacy Statement

Because Akiko Audio attaches great importance to your privacy, this privacy statement explains what personal data we collect and use, as well as why we do this.

This privacy statement is used by Akiko Audio. Akiko Audio is responsible for the processing of personal data as set out in this privacy statement.

When do we process your personal data?

Akiko Audio processes your personal data because you use our services and/or because you provide these to us yourself, for example when you fill in this data in creating an account, or when placing an order in our webshop.

Below is an overview of the personal data we may process:
• First and last name;
• Gender;
• Invoicing/delivery address;
• Telephone number;
• E-mail address;
• Location details;
• Purchase history;
• Other personal information you actively provide, for example by creating an account on our website, when you correspond with us, or when you call us;
• Technical details of the equipment you use, e.g. of your smartphone/laptop/tablet, such as IP address and the software used;
• Log-in details for your account;
• An overview of other data that are necessary in relation to the purposes for processing is given below.

What do we do with your personal data?

Akiko Audio can use this data for the following purposes:
• Fulfilling your order and payment;
• Sending you our newsletter and/or advertising literature;
• To be able to call or e-mail you if necessary to perform our service, e.g. to update you on the status of your order;
• To notify you of changes to our services and products;
• To offer you the option of creating an account;
• To be able to deliver goods and services to you;
• Handling requests, settling complaints and disputes, and complying with legal obligations;
• The legal bases for our processing are the conclusion and performance of agreements we enter into with you, the meeting of our legal obligations, and the promotion of our justified interests, including by being able to offer and advertise our services.

How long do we keep your personal data?

Akiko Audio does not store your personal data for longer than is strictly necessary to achieve the abovementioned purposes for which your data is collected.

Protection of your personal data

Akiko Audio takes the protection of your data very seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you have the impression that your data is not secure or that there are indications of misuse, please contact our privacy department at This email address is being protected from spambots. You need JavaScript enabled to view it..

Akiko Audio also uses certified SSL (Secure Socket Layer – Protocol) connections for the website during the ordering process and for all contact forms. Read more about this on the secured payment environment page.

Provision to third parties

Akiko Audio only provides your personal data to third parties if this is necessary for the execution of our agreement with you, or in order to comply with a legal obligation. Akiko Audio carefully selects the parties with whom we cooperate in order to guarantee the protection of your personal data. Third parties have concluded a processing agreement with Akiko Audio which stipulates, among other things, that they will only process your data on behalf of Akiko Audio.

Cookies or similar techniques that we use

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on your first visit to this website. Akiko Audio uses functional, analytical and tracking cookies. These are cookies with a purely technical function, and they are used to make the website work properly and to be able to optimise it. The cookies also ensure that your preferred settings are remembered, for example. You can unsubscribe from cookies by setting your internet browser in such a way that it no longer stores cookies. Additionally, you can delete all information previously stored, through your browser’s settings.

View, modify or delete your personal data

You have the right to access, modify or delete your personal data. In addition, you have the right to withdraw any consent for data processing or to object to its processing by Akiko Audio. Finally, you have the right to data transferability. This means that you can submit a request to us to send the personal data that we have about you, to you or another organisation you have nominated, in a computer file.

For questions or a request for access, correction, deletion, data transfer, withdrawal of your consent or an objection to the processing of your personal data, please send an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it..

You may also send your question and/or request by post, to:

Akiko Audio Administration
Churchillllaan 69
6226 CT Maastricht

To be certain that the request for inspection has been made by you, we ask that you send a copy of your identity document with the request. In this copy, use a black strike-out or marker to conceal your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Social Security number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, and at the latest within four weeks.

You also have the right to submit a complaint to the supervisory authority. The competent supervisory authority is the Dutch Data Protection Authority.

Changing or updating our privacy statement

We may amend our privacy statement, for example because we want to clarify it further or correct a spelling error, or if our services or working methods change. You can always view the latest version of our privacy statement on our website.